TUESDAY · 9:42 PM
Hi! How much is Botox?
No reply for 14 hrs
$1,200 lost
Meridian Response builds done-for-you follow-up systems for med spas — the layer that catches website, Instagram, and consult inquiries before they go cold and pushes them toward a booked appointment.
Hi! How much is Botox?
Do you offer financing for laser packages?
I booked a consult last week — had to cancel. Can I reschedule?
Interested in tattoo removal — what's the process?
It's not a marketing problem. It's a follow-up problem.
Your front desk is busy. Your DMs pile up overnight. A no-show today is forgotten by Friday. Meanwhile, the lead you paid an ad to generate is texting someone else.
We don't get you more leads. We get you the ones you already paid for.
We design the entire response layer for you — from the first inbound text to the booked appointment on your calendar.
It replies in seconds, qualifies softly, and follows up like a senior front-desk lead who never sleeps, never forgets, and never gets resentful about it.
Built around your tone, your offers, your booking flow, and your CRM. Your team stays in the loop — they just stop drowning in it.
A new inquiry from your website, Instagram, or missed call gets a warm, on-brand reply within seconds — not 14 hours.
Two or three natural questions identify treatment interest, timing, and intent — without sounding like a form.
Serious leads receive your booking link or a hand-off to your front desk while they're still warm.
If they don't book today, gentle follow-ups at 24h, 48h, and day 5 keep them warm without feeling pushy.
Cancelled or no-showed consults are automatically reactivated — most clinics never do this manually.
Old leads sitting in your CRM are re-engaged with a tasteful campaign — the easiest win of all.
A simple weekly view: inquiries received, replies sent, consults booked, revenue recovered.
A potential client asked about Botox at 9:42 PM. Your team won't see it until tomorrow at 10 AM — twelve and a half hours later. By then, she's already texting another spa down the street.
Watch what happens when Meridian Response is on instead. No bots pretending to be people. Just a warm, useful, on-brand reply at the exact moment her intent is highest.
For single-location clinics with steady online demand and a busy front desk.
For multi-provider clinics, premium markets, or higher lead volume.
Optional. For clinics who want us to keep optimizing month-over-month.
If recovering two consults wouldn't cover the build, this isn't the right fit — and we'll tell you that on the call.
No. The tech is the boring part. What we sell is the entire follow-up layer: scripts, timing, qualification, routing, no-show recovery, cold-lead reactivation, reporting. Some of it uses automation, some uses AI replies, and some routes straight to your front desk. The point isn't the tools — it's that fewer inquiries die between hello and booked.
No, and it's not designed to. It supports them by handling the repetitive, after-hours, and easy-to-forget follow-up so your team can focus on people who are actually in front of them. Most front-desk leads tell us they finally feel caught up.
A booking system catches people who already decided to book. We catch the much larger group who inquired but didn't — the website forms that go cold, the DMs that get one reply, the no-shows nobody followed up with. That's where the revenue leak lives.
Five business days from kickoff for Foundation, and the same for Premium when you respond to onboarding promptly. We don't drag projects out. The faster it's live, the faster it pays for itself.
A short onboarding call, access to your website inquiry form, Instagram account, booking link, and any existing CRM. We handle the rest. Most clinics spend under two hours total on setup.
Yes — and frankly, this is one of the main reasons clinics hire us instead of a generic agency. Every script is calibrated to your brand voice. Premium clinics get premium copy. We'll show you every message before it goes live.
We don't guarantee a dollar figure — anyone who does is lying to you. What we will tell you on the discovery call is whether we think the system can pay for itself for your specific clinic. If we don't think it will, we'll say so.
Cancel anytime. No contracts. The system you paid to build is yours — we just stop optimizing it. Most clients stay because the monthly improvements compound, but we earn the retainer every month or we don't deserve it.
Fifteen minutes on a call. We'll look at where your leads come in, where they're probably leaking, and whether this system makes sense for your clinic. If it doesn't, we'll tell you that too.
Book your free 15-min audit